At Medieval Arts & Crafts Ltd, we want you to be fully satisfied with your purchase. If you are not happy with your order, please review our refund and return terms below.
1. Returns
- You may request a return within 14 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as received.
- Custom, made-to-order, or personalized items are non-returnable, unless defective or damaged.
2. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 7–10 business days.
- Shipping costs are non-refundable, except in cases of defective or incorrect items.
3. Exchanges
- We only replace items if they are defective, damaged, or incorrect.
- If you need an exchange, please contact us at info@medievalanc.com before returning the item.
4. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable digital products
- Custom or personalized items
- Clearance or final-sale items
5. Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- For your safety, we recommend using a trackable shipping service.
6. Contact Us
To initiate a return or refund, please contact us at:
Medieval Arts & Crafts Ltd
Flat 143 Foundry Court
Mill Street
Slough SL2 5FZ
United Kingdom
Email: info@medievalanc.com