Customer Care
At Medieval Arts & Crafts Ltd, we are committed to delivering the highest level of service to all our customers. This policy explains our approach to customer care and how we aim to resolve issues promptly and professionally.
1. Our Commitment
- Treat every customer with respect, fairness, and transparency.
- Provide accurate product information and clear communication.
- Ensure secure and reliable transactions.
- Continuously improve our products and services based on customer feedback.
2. Customer Support
- Our support team can be reached by email at info@medievalanc.com.
- We aim to respond to all inquiries within 24–48 business hours.
- For urgent matters, we prioritize responses as quickly as possible.
3. Complaints & Resolution
- If you are dissatisfied with a product or service, please contact us with full details.
- We will acknowledge your complaint within 48 hours and aim to resolve it within 7 business days.
- Where immediate resolution is not possible, we will keep you informed until the matter is fully resolved.
4. Fair Treatment
- We will always handle your concerns in a polite, respectful, and unbiased manner.
- We do not tolerate abusive, threatening, or discriminatory behavior towards our staff.
5. Continuous Improvement
- We value your feedback and use it to improve our customer service and product offerings.
- Regular reviews are carried out to ensure our services meet customer expectations.
6. Contact Us
If you have questions, concerns, or suggestions regarding this Customer Care Policy, you may contact us at:
Medieval Arts & Crafts Ltd
Flat 143 Foundry Court
Mill Street
Slough SL2 5FZ
United Kingdom